Returns
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
Step One: Send us a email at contact@avantgardediesel.com for returns.
You must return the items in their original package.
You must include all accessories and user manuals that came in the same package.
Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned as well.
Please treat the items with care and return them in the condition that they were delivered to you.
Replacement or refund can only be processed once we have received, tested and verified all the items to be returned, in order to ensure that the products still are under operational conditions.
If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are burned or damaged beyond repair, 4)that are without proper or missing packaging, 5) with items missing from the return delivery, 6) without following our return instructions, or 7) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.
If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting your payment card thirty (30) calendar days after the date of receipt of the delivery.
Please place the item securely in its original packaging, and mail your return to the following address:
AVANTGARDE Diesel Electronics LLC.
Invoice Number: #
251 Parkhurst Street, Hall 2
Newark, NJ 07114
United States
Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the arrival date of your item to process your return.
IMPORTANT!
A 15% restocking fee will be charged for all returns.
All returns must contain detailed fault codes of the product in the vehicle - plus any additional symptoms present in the vehicle at the moment of the part installation.
Questions
If you have any questions concerning our return policy, please contact us at:
+1 (908) 416-5293
contact@avantgardediesel.com
